Privacy Policy
File Information and Processing
In accordance with current legislation on personal data, we inform you that, unless specifically stated otherwise, the personal data collected on this website will be incorporated into files held by the owner of this website, the entity CARATTE lda, with registered address at Avenida da Igreja, 18 A, 2480-301 Porto de Mós.
In general, the fields of the forms presented on the site and which are marked as mandatory, must necessarily be filled out for the correct processing of your requests.
Purposes of the Intended Uses and Assignments
- QUOTES: The data provided in the requests for quotations will be processed for the management and commercial follow-up of the same, consenting for this purpose that our agents can contact you. This data will also be analyzed for statistical purposes.
- PROCUREMENT OF SERVICES OR PRODUCTS: Client data will be processed for administrative and economic management of the relationship with them, as well as for statistical purposes and to improve the site and our services. The travelers’ data will be processed to manage the reservation system and to issue the necessary documentation for the trip. In order to process the reservation correctly, these data will be communicated to the companies whose services are included in the contracted trip and/or to companies that manage global reservation systems, such as GALILEO TRAVELPORT. Thus, travelers necessarily and expressly consent to the international transfer of their data where such companies are located outside the European Economic Area.
- CALL CENTER: For security and quality control reasons, calls made to our call center and by our agents may be recorded. The personal data that may be gathered during these calls will be used for processing your requests. If you do not want the call to be recorded, you must indicate this to the agent who answers the call.
- CONTACT AND INQUIRIES: The personal data provided through the contact form or in any other inquiry you may make will be used to respond to your needs, as well as to improve the quality of the site and our services.
- COMPLAINTS: The personal data included in your complaints or grievances will be used to respond to and resolve them, as well as to improve the quality of the site and our services. If you provide medical or health information, you expressly consent to the use of such information for the proper management of your claim. Depending on the subject matter, the recipients of your personal information may be, among others, public administrations or entities, official bodies, prosecutors, judges and courts, or insurance companies. Your data will also be communicated to tour operators whose services are included in the contracted trip. The User necessarily and expressly consents to the international transfer of his/her data when the aforementioned companies are outside the European Economic Area.
Third-Party Data
If the User provides personal data of a third party, he/she declares that he/she has the consent of those affected, and that he/she has previously informed them of the content of this privacy policy.
Cookies and Navigation Data
The cookies we use are anonymous and do not allow us to identify a specific user. Only in the event that a user is identified on the site, could he or she be associated with the information obtained through these cookies. We use cookies of a technical nature necessary to be able to provide the services requested by our users, to allow, for example, the system to store the information it provides at each stage of the quote request process. In order to optimize the user experience of the site, we also use cookies to recognize our visitors and users and remember the parameters that have been chosen during their visits; for example, to retain the language selected on the first visit. We also use cookies and data generated by browsing for statistical purposes and to analyze site activity in order to improve content and adjust it to our visitors’ preferences.
If you wish to use our site without disabling cookies in your browser, you give your consent to the installation of cookies.
Privacy Policy Update
CARATTE lda reserves the right to update its privacy policy at any time, either by strategic corporate decisions, as well as to comply with any legislative or case law changes. Each time the policy is changed in a significant way, CARATTE lda will make all acceptable efforts to inform the possible affected users. In any case, when their consent is required under current legislation, the corresponding protocols for their compilation will be enabled. If you have any questions or would like clarification about our Privacy Policy or the management of your data, you can contact us at the address mentioned above or using the contact details provided on the contact page.