Frequently Asked Questions

Yes. We provide premium transfers between Lisbon Airport and hotels, private addresses, offices and other destinations in Portugal. The service is designed to be simple and frictionless, with clear communication, punctuality and consistent comfort.

We serve all airports in mainland Portugal:

• Lisbon (LIS): Humberto Delgado Airport.
• Porto (OPO): Francisco Sá Carneiro Airport.
• Faro (FAO): Algarve International Airport.

• Beja (BYJ): Beja Airport (Alentejo).

Other Aerodromes (Municipal and Regional) such as Cascais (CAT): Tires Municipal Aerodrome

For 1-2 people with normal luggage, a sedan is usually the ideal choice. For 3 or more people, for more luggage or for those who want more space and comfort, the V Class is the most recommended option. If you tell us about passengers and luggage, we'll suggest the right car.

V Class is suitable for groups and luggage, with high flexibility. The actual capacity depends on the number of suitcases and the type of luggage. To ensure comfort, we always recommend confirming the number of passengers and suitcases before booking.

We can usually carry up to 6 suitcases weighing 23kg.
Above that we recommend a Mercedes-Benz Sprinter with a higher load capacity (ideal for groups of golfers).

Yes. Additional stops can be planned in the booking or arranged with the driver on the day. Any significant changes to the route or timetable may incur costs (extra km or extra hours).

To avoid surprises, we suggest indicating important stops in advance, such as meals, viewpoints, shopping or additional pick-ups. You can also contact us and we'll be happy to make suggestions to suit you and your route.

Yes, pets are allowed as long as they are properly secured (crates, harness).

The client must inform us at the time of booking of their intention to transport their faithful friend.
If they are well behaved, we are happy to take care of your trip too.

Yes. We offer chauffeur services by the hour (minimum 2 hours), half day (4 hours) or full day (8 hours), ideal for meetings, roadshows, shopping, events and schedules subject to change. It's a practical solution when you need flexibility with a stable and discreet level of service.

If you wish, we can quote for a service tailored to your needs. No matter the complexity or number of hours, we're happy to help.

We operate in mainland Portugal, with a strong presence in the Lisbon area, Cascais, Sintra, Comporta, Leiria, Coimbra, Porto, the Douro and the Algarve.

We also carry out inter-city trips and customized routes, subject to planning and availability.

Yes, our tours are private, with a bilingual driver-guide and flexible itineraries. You can choose a suggested route or create a tailor-made experience, with stops and pace adapted to your travel style.

If you want a more in-depth tour, we can include an Official Guide (extra cost).

Tickets and special experiences are usually optional. We can organize tickets, tastings, guided tours and reservations at an additional cost, always with advance notice and confirmation, to guarantee quality and availability.

Yes. The service is bilingual, Portuguese and English, and prepared to receive international clients with clear communication, discretion and attention to detail.

Our team is also fluent in Spanish and French.

Payment and invoicing are simple and organized. We issue invoices with VAT numbers on request and offer suitable solutions for both private and corporate clients. Payment terms are confirmed at the time of booking and can be made via bank transfer, secure online payment link or Revolut.

Urgent or last-minute services can be paid for directly to the driver in cash or by credit or debit card.

The cancellation policy varies depending on the type of service, the time in advance and the season. The conditions are always communicated before confirmation, so that you can book with complete clarity.

Yes, all you have to do is indicate the date, time, pick-up location, destination, number of passengers, luggage and whether there are any stops. With this information we can respond quickly with the most suitable vehicle option and an objective price.

You can use our formor send an email to info@caratte.pt or for a faster response, we suggest our WhatsApp +351 913 354 070.

Yes. We work with corporate travel, teams, meetings and events, focusing on punctuality, consistency and discretion. For companies, the priority is to reduce friction and guarantee a standard of service that protects the image and timing of the agenda.

We are a recurring choice of executives, VVIPS and international delegations for their trips to Portugal.

Yes. We do logistics for events, weddings and programs with several guests, planning schedules, pick-up points and coordination on the ground. It's the kind of service where consistency and execution make all the difference.

Yes, upon prior request and availability. We recommend indicating the age and approximate weight of the child when booking, so that we can guarantee the correct equipment and timely assembly.

Yes, on request. The meeting point and the name on the board are confirmed in advance to ensure a smooth arrival, especially useful for international clients and corporate services.

Our driver will contact passengers as soon as the plane lands to ensure peace of mind and open a direct line of communication.

In all vehicles we provide water, mints or tablets, refreshing wipes and Wi-Fi on board. Other requests can be arranged at an additional cost (champagne, bouquet of roses, etc.), such as special stops, experiences or personalized details, always with prior confirmation.

Discretion is part of our standard of service. The driver always maintains a professional attitude, objective communication and respect for the client's space.
We tailor pick-ups/drop-offs and routes to the security and privacy needs required. It's a service designed for executives, families and clients who value peace of mind, discretion and privacy

Yes, we operate legally and with more coverage than is required by law. This is one of the pillars for guaranteeing security, trust and peace of mind in premium services.

We plan ahead, communicating clearly and directly with the client, adapting the route whenever necessary. For critical services, such as airports or meetings, the aim is to reduce risk and ensure on-time arrival for appointments.

Yes. We maintain direct contact for adjustments and needs, before and during the service, always with a quick, targeted response and a focus on the solution.